Terms and Conditions
What Are The Thomassports Ltd Terms Of Trading?
a) All prices are nett, exclusive of V.A.T. which will be added, where applicable, at the rate ruling at the date of dispatch.
b) An administration fee, to cover processing and packing of your order, will be charged at the rate of £4.95
c) Carriage is paid on all orders, except those required off-shore where a quoted rate can be given if requested, before dispatch.
d) For any destination, we reserve the right to charge carriage on exceptionally heavy or bulky items, e.g. Weight Training Equipment. This will be advised if deemed necessary at time of order. Products with a product code ending in "CX" are subject to a delivery charge which is calculated at the time of order. The carriage charge generated of £4.95 will be offset against the actual charge of delivery, to discover this cost please use the email facility included in the product view page to request a quotation from our sales department.
e) All claims for missing or damaged goods must be made within 5 days of receipt. To assist in maintaining our customer goodwill we request that any queries concerning items that are damaged or missing should be brought to our attention as soon as is practicable. f) Goods are warranted for twelve months against defect in material and workmanship.
Returns Thomassports Ltd will endeavour to deliver customer orders in accordance with their requirements. However, there may be occasions when errors occur and Thomassports will rectify any confirmed and agreed shortfalls or errors, at their expense. This will be deemed as full and final settlement and no further compensation will be considered. Thomassports rely on the customer to provide correct size, quantity, and print details. Therefore, all orders should be confirmed via post, email or fax. Orders placed by telephone and not confirmed as above will be entirely at the customer’s risk. Thomassports are unable to take responsibility for non-confirmed incorrect orders. Personalised products are non-returnable. Products that have not been personalised may be returned with the label, in their original packaging. Incorrectly ordered or cancelled goods could incur a restocking charge. Should you need to return items for any reason, please contact us within 3 days of receipt of order.
Statutory Rights Thomassports Ltd terms and conditions do not in any way affect your statutory rights as a consumer.
Title Title to the goods delivered remains the property of Thomassports Ltd until payment in full is received.
Prices All prices are nett, exclusive of V.A.T. which will be added, where applicable, at the rate ruling at the date of dispatch. Due to the need of exceptionally low prices on certain high usage items, such items are priced inclusive of any discount or bonus items we offer under any scheme. Please identify these products as any bearing product codes beginning with a number 7.
Are Your Items In Stock? Stock changes daily, so there can be no guarantee that items in stock one day will be still available the following week. However, we can advise whether good levels of stock are apparent at the time you wish to place your order either by contacting our Sales Office - Monday to Friday between 10.00 am and 5.00 pm - or by leaving a message on the Answer-phone outside of these hours, which will be dealt with promptly on our return to the office.
How Will Your Order Be Despatched? Direct to the address supplied, either by our own vehicle, Royal Mail or a reputable national carrier. Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you, by our suppliers. So don’t worry if your order comes incomplete, the balance of goods will follow shortly. Your Consignment Must Be Checked Upon Arrival For: a) Correct number of parcels b) Signs of parcel abuse c) Correct content of parcels Please note, if the outside of a package or parcel looks damaged, sign, but state damaged on the carriers receipt as an added safeguard. We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point. This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest. Please remember that carriers’ deliver weekdays between 9.00am and 4.00pm. If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Abortive deliveries may be subject to a charge being made if such instructions are not included with your order.
You Received Damaged, Incorrect Or Unwanted Goods. What Do You Do? You must advise our Sales Office in writing within 5 days of receipt of such goods. Details of our Delivery Note numbers are essential.
Will You Be Supplied With An Alternative Product? Our policy is to supply the exact item you have ordered and short term delays will be endured in order that this policy is met. Longer term delays or discontinued lines usually result in an alternative of equal or better quality being submitted for your approval. You will be advised if this occurs, and under no obligation to accept the alternative offered.
Rapid Response: Orders for accessory items (except goalposts and stadium equipment) will usually be despatched within 24 hours, subject to availability. We will try to deliver your orders in the fastest possible time. However, during the busy season demand for stocks is high, therefore contact us to enable us to give you a realistic indication of when you may expect to receive your order. No compensation will be considered relating to any delivery issue.
Garment Care: Sports kit gets a lot of punishment. Even if it isn’t marked from the outside by mud and grass, it’s under internal attack from sweat, liniment and other rubbing compounds. Our garments are made to the highest standard and subject to strict quality control procedures. However, any sporting garment may suffer discolouring or incomplete stain removal. Following a few simple rules will help your kit to go on looking its best. Always follow manufacturers’ instructions when using powder or liquid detergents, especially those intended to tackle heavy staining, and avoid products containing bleach. Thomassports cannot accept liability for any damage resulting from any use other than that for which the garment was designed or from decorative additions (such as numbers, motifs, etc.) other than those supplied by Thomassports. Colours shown are as accurate as possible given the constraints of screen resolutions and types. We reserve the right to amend product designs and specification without prior notice.
