Delivery and Returns Policy
Delivery - Quick Guide
If you order online the delivery charge is £4.95
Some products require special delivery arrangements and cost is calculated individually for each order. Order online and we'll advise you of the extra cost before processing your order. Alternatively contact us for details beforehand
We're committed to being fair - secure delivery at reasonable cost. We despatch in a number of ways: Reputable National Carrier Services, Royal Mail or Company Vehicles
Stock Items are normally despatched within 24 hrs (Mon to Fri, subject to availability)
Some products come direct from the manufacturer. Selected branded clothing, football kits, steel and aluminium football goals, large/specialised equipment etc can consequently take longer, 7 to 21 days
This is an approximate guide - we offer a massively diverse range of goods at the best prices, have agreements with a huge number of suppliers and endeavour to process your order as quickly as possible
Returns Thomassports Ltd will endeavour to deliver customer orders in accordance with their requirements. However, there may be occasions when errors occur and Thomassports will rectify any confirmed and agreed shortfalls or errors, at their expense. This will be deemed as full and final settlement and no further compensation will be considered. Thomassports rely on the customer to provide correct information such code, size, quantity, and print details. Therefore, all orders should be confirmed via post, email or fax. Orders placed by telephone and not confirmed as above will be entirely at the customer’s risk. Thomassports are unable to take responsibility for non-confirmed incorrect orders. Personalised products are non-returnable. Products that have not been personalised may be returned with the label, in their original packaging. Incorrectly ordered or cancelled goods could incur a restocking charge. Should you need to return items for any reason, please contact us within 3 days of receipt of order.
How Will Your Order Be Despatched? Direct to the address supplied, either by our own vehicle, Royal Mail or a reputable national carrier. Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you, by our suppliers. So don’t worry if your order comes incomplete, the balance of goods will follow shortly. Your Consignment Must Be Checked Upon Arrival For:
a) Correct number of parcels
b) Signs of parcel abuse
c) Correct content of parcels
Please note, if the outside of a package or parcel looks damaged, sign, but state damaged on the carriers receipt as an added safeguard. We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point. This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest. Please remember that carriers’ deliver weekdays between 9.00am and 4.00pm.
If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Abortive deliveries may be subject to a charge being made if such instructions are not included with your order.
You Received Damaged, Incorrect Or Unwanted Goods. What Do You Do? You must advise our Sales Office in writing within 5 days of receipt of such goods. Details of our Delivery Note numbers are essential.
